Standard Warranty

Warranty

The following warranty is given by Methven UK Limited (registered number 06290166) whose registered office is at 2 New Bailey, 6 Stanley Street, Salford. M3 5GS (“Methven”, “we”, “us” or “our”) and it applies to our 4 in 1 Instant Hot Water Tap range ("Products"). This warranty only applies to Products sold for domestic use that are installed in a private dwelling located in the United Kingdom or the Republic of Ireland.

The terms in this warranty are in addition to your rights under our contract of sale with you and will not affect your legal rights.

How to claim under this warranty

In order to make a claim, you can contact us by one of the following methods:

Telephone: 0800 195 1602

Email: customercare@uk.methven.com

In writing:

The Customer Care Department
Methven UK Limited
3/3A Stone Cross Court
Yew Tree Way
Golborne
WARRINGTON
WA3 3JD

Fax: +44 (0)8444 068 690

When contacting us, please provide as much detail as possible about the product and your claim. We also ask you to provide us with your contact details so that we can provide you with further details on how to proceed with your claim and contact you in relation to it.  We will provide you with a Customer Care Reference which relates specifically to your claim – please include your Customer Care Reference on all correspondence and have it available when you contact us. 

Once we have sufficient details of your claim (which we may require in writing), we will assess the details of your claim and, where this warranty applies, we will contact you to advise you of the relevant solution. Our solutions may include:

  • Sending out parts to rectify the problem;
  • Arranging for you to return the product(s) and sending out replacement product(s); or
  • Arranging a site visit to assess the problem.

Domestic Warranty Periods

Domestic Warranty (subject to the Terms and Conditions below)

Product

Parts

Labour

Methven 4 in 1 Instant Hot Water Tap

5 years from the date of installation 

2 years from the date of installation 

 Methven 4 in 1 Instant Hot Water Tap heating tank

2 years**

2 years**

Filter system*

1 year

1 year

Filters*

1 year

1 year

*The warranty on the filter system and filters doesn’t include limescale or over-usage, it only covers malfunction. It also doesn’t cover any issues when replacing the filter.

** The warranty for the 4 in 1 heating tank increases to 3 years parts if purchased with the Enhanced Ion Exchange filtration system.

Warranty terms and conditions

Methven will, free of charge, during the relevant warranty period set out above ("Warranty Period") repair, or at its option replace, Products which do not comply with the specification set out on Methven’s website and in Methven’s official brochures due to defects in materials, workmanship and/or design.

Methven will not be required to repair or replace Products under this warranty where:

  • you are unable to prove that the Product was purchased from Methven or a Methven-approved supplier by supplying Methven with an original valid invoice and/or receipt;
  • the Product has not been installed by EWL, maintained and, where relevant, repaired by Methven or a professional plumber with at least NVQ Level 2 plumbing qualifications (or equivalent);
  • any instructions as to storage maintenance or your obligations in relation to installation or use of the Products made available to you have not been complied with (including instructions regarding the use of filters and/or temperature and pressure levels of water connected to the Products);
  • the water system that the Products are fitted to contains debris;
  • the Product has been damaged by misuse, accident or neglect;
  • the Product has been tampered with, modified or repaired in any way other than in accordance with this warranty;
  • the Product has discolouration, corrosion or rusting from ‘hard’ water and/or other environmental factors; and
  • the Product has not been serviced at regular intervals in accordance with the manufacturer's instructions.

The Product should only be cleaned with a soft damp cloth. The filter must be replaced when the indicator depletes to ensure performance and water taste. Failure to change your filter may invalidate your warranty.

This warranty will apply to any Products and/or replacement parts which are repaired or replaced for the remainder of the original Warranty Period.

Where we are unable to provide a replacement Product, we may offer you an alternative replacement product or refund.

Exclusions of Liability

This warranty does not cover:

  • damage to Products caused by any reason other than defective materials, workmanship and/or design, including any damage caused by any person who is not employed by Methven; or
  • seals, washers, nuts, bolts, screws and any other consumable or wearable items.

Methven shall not  be liable, whether directly or indirectly, to the purchaser or end user of any product purchased from Methven for any loss, damage (including consequential damage), cost or expense suffered or incurred by that person (including, without limitation, any damage and/or labour charges incurred in relation to the installation, reinstallation, repair or replacement of any product), other than (i) as provided in the above provisions; (ii) as provided  under any relevant consumer protection legislation; or (iii) as consented to by Methven in writing in advance.

Methven will be entitled to recover its reasonable costs of attending your premises and/or, where relevant, returning Products to you (as notified to you at the relevant time) in circumstances in which: 

  • we attend your premises and are unable to access the Product (e.g. where we are unable to gain access to premises or are unable to access the Product without causing damage to your property);
  • upon testing the Product, it is found not to be defective under the terms of our contract with you; or
  • you have not followed the terms of this warranty and/or any instructions provided by or on behalf of Methven in respect of the Product.

In some circumstances, it may not be possible to repair or replace Products without undertaking works which may damage your premises and/or property (including, without limitation, fixtures and fittings). We will not undertake any works at your premises without your prior authorisation. 

Repairs Warranty

During a period of two years following the performance of repairs by Methven under this warranty, Methven will, at its option, re-perform any repairs and/or replace any affected Products in the event that Methven’s failure to perform such repairs with reasonable skill and care directly causes any Product(s) to fail to comply with our contract with you.